What are the delivery times and costs ?
Shipping is free for orders over USD120.
We offer home delivery within 4 to 5 days after shipment of your order (rate depending on your location). 

In case of pre-order, please refer to the delivery time indicated on the product sheet.
Please also note that order preparation time is extended to 8 days during sales periods & up to 10 working days during collection launches.


How can I track the delivery of my order?
You will receive an email with a tracking number when your order is shipped.



How to make a return/exchange ? 
To make a return/exchange, please make sure you’ve created your account. Log in your account, click on Make a return request and proceed with your order number and your email.
Please follow the instructions in the return/exchange confirmation email that will be sent to you by our customer service. 
Exchanges and returns are free of charge. 


Did you receive the items I returned ?
If you used our customer service, you will receive an email confirming the delivery of your return to us. Please note, your refund or exchange will then be processed as soon as possible. You will also receive a confirmation email once your refund has been processed.


How long after placing my order can I return my items?
You have 30 days to return the item in its original condition. 


Can I exchange an item?
You can exchange your item within 30 days after receipt.
To make your exchange request, please click on
 Make a return request and proceed. 

Your new item will be shipped as soon as we receive the product you’ve sent to be exchanged, provided your new item is in stock.


How long does it take to get my money back?
Your refund will be made within 15 days from the date the return is received by our warehouse if all the conditions mentioned in the return procedure are met.